Do our proposals and texts have to be in French?

Quebec's language rules, as amended by Bill 96, require French to be clearly predominant in commercial advertising, and content for Quebec customers must be available in French. Read the OQLF guidance and get legal advice for your situation; we set up the bilingual templates.

How is the LogisVert heat-pump grant calculated?

As of October 2026, Hydro-Québec bases it on heating capacity at -8°C, with a higher rate per 1,000 BTU/h for cold-climate units and a cap of $6,700. Record the capacity figure on every job so estimates are consistent.

Who licenses contractors in Quebec?

The Régie du bâtiment du Québec (RBQ) handles contractor licensing, and the CCQ handles competency certification for construction workers. We link to them for reference only.

Heat-Pump Installer Software in Quebec

Quebec is Canada's most electric heating market and one of its most active for heat pumps. It's also the province where generic, English-first software causes the most trouble. Proposals, follow-up messages and customer portals must work properly in French, and the main grant is calculated from a technical figure your technicians need to capture on every job.

The Quebec market for installers

Answer first: electric heat dominates, so most jobs are conversions from baseboards or electric furnaces.

Statistics Canada shows 70% of Quebec households heated mainly with electricity in 2023, with natural gas at 5%. For installers, the typical sale is a ductless or ducted heat pump that reduces electric heating load. Montréal, Laval, Longueuil, Québec City, Gatineau and Sherbrooke account for most volume. Older multi-unit buildings are common, so plex and condo templates matter.

Climate and seasonality

Answer first: cold, snowy winters and a long heating season outside the St. Lawrence lowlands.

Winter performance is the main objection, and summer cooling is a strong secondary reason to buy. In regions such as Saguenay, colder conditions make backup heat a bigger part of the conversation than in Montréal.

Programs as of October 2026

Answer first: a capacity-based utility grant, a changed provincial program and a closed oil-replacement aid.

LogisVert. Hydro-Québec grants for ENERGY STAR heat pumps based on capacity at -8°C, at a higher rate for cold-climate units, capped at $6,700. Hydro-Québec notes the coming federal rebate and says LogisVert requests continue to be processed normally.
Rénoclimat. Envelope-focused aid; from 2026-10-01 the pre-work evaluation is optional and new caps apply. Participants under old rules have until 2027-03-31.
Chauffez vert. Closed to applications after 2026-03-31.
Canada Greener Homes Affordability Program in Quebec. Announced 2026-06-29; we couldn't confirm the delivery program name.

Confirm all details with the administrators before quoting.

Language rules that reach your software

Answer first: French has to come first in what customers see.

Since Bill 96 amended the Charter of the French Language, commercial advertising in Quebec has to give French clear predominance, and a business's web and social content aimed at Quebec customers needs a French version. The OQLF publishes guidance for businesses. We're not lawyers; get legal advice on your obligations. For software, it means proposal templates, automated texts, review requests and customer-facing emails all need French versions, selected automatically by customer language.

Regulators to know

Reference only; confirm obligations directly.

RBQ: contractor licensing and building safety.
CCQ: competency certification in construction.
CNESST: workplace health and safety.
OPC: consumer protection.

What it means for your stack

Answer first: French-first templates and a capacity field.

CRM selection: French interface and French templates move from nice-to-have to must-have on the scorecard.
Tracker: capacity at -8°C, cold-climate status and ENERGY STAR status on every job; Rénoclimat jobs tagged by rule version.
Proposals: French templates by default, with English available on request; grant estimates shown separately.
Automation: every sequence written in French first, with the language field driving which version goes out.

Office mistakes we see in Quebec

Answer first: language and technical data cause most of the trouble.

English proposals with a French cover page. Customers notice, and it may fall short of the language rules described above.
Automated texts that only exist in English. A follow-up sequence built in another province gets switched on without translation.
Capacity at -8°C left blank. The grant estimate then becomes a guess, and two staff quote two different numbers.
Old Rénoclimat rules applied to new jobs. The October 2026 change means some participants follow old rules and others new ones.

A language field that drives every template, plus required technical fields, removes most of these.

How we'd approach a Quebec installer

Answer first: language and capacity fields first, because both touch every job.

We'd confirm the CRM handles French properly, build French-first proposal templates and automation, then add the LogisVert fields to the rebate tracker. Other provinces are on the areas page.

Heat-pump installer software in Quebec